Return and Refund Policy
Return and Refund Policy
Please read the following information to understand our return and refund policy. This policy applies to EV charger purchased through VDLPOWER.COM. If the conditions listed below are not met, VDLPOWER reserves the right to refuse an Return or refund.
Products purchased from third-party (Such as AMAZON, TEMU, eBay, AliExpress, or other distributors, etc.) sellers are not covered by this policy. Please contact the third-party seller directly for their return and refund policy.
Returns Policy
1.30-Day Return
VDLPOWER offers a 30-day return policy. You may request a return within thirty (30) days of receiving your item.
2.Return Deadline
Returns will not be accepted after thirty (30) days from the date of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost.
3.Damages and Defects
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can investigate and resolve the issue.
To request a return, please contact us at support@vdlpower.com
. If your return is approved, we will send you a return label and instructions on how and where to send your package. Items returned without prior approval will not be accepted. VDLPOWER does not cover return shipping costs.
If you have any questions, feel free to contact us anytime at If you have any questions, feel free to contact us anytime at support@vdlpower.com.
4.Non-Returnable Items (including but not limited to)
（1）Products from unauthorized dealers
（2）Man-made damages
（3）Special/custom orders
（4）Promotional gifts or free items
5.Shipping & Handling Fees for Non-Quality Returns:
For EV charger returns not related to quality issues (e.g., change of mind), you are responsible for round-trip shipping costs. This amount will be deducted from your refund.
6.Return Address: Rudolf diesel Str, Bargteheide ,22941,Germany
To ensure efficient processing of your return and to guarantee your refund, please contact our customer service team before returning any items. (Note: Returns sent to the address without prior notice will not be processed and may result in lost packages.)
7.Order Cancellation
After receiving your order confirmation email, we will begin processing your order within two business days and ship it on the third business day. You may cancel your order before shipment.
Refund Policy
1. Product Quality Issues
Eligible for a full refund or partial refund.
2. Incorrect Items Received
Eligible for a free exchange or full refund.
3. Missing or Damaged Accessories
Eligible for free accessory replacement or partial refund.
4. Package Undeliverable or Lost
Eligible for a free resend or full refund.
5. Order Cancellation
Before Shipment: A 5% processing fee will be deducted from the refund.
After Shipment: A €50/ $50 shipping fee per EV charger applies (final cost depends on courier and will be deducted from the refund).
6. Refund for Price Difference
Eligible for partial refund within 7 days of purchase.
Not eligible after 7 days (a free gift may be provided instead).
Note: VDLPOWER reserves the right to organize and manage promotional events.
7. Delivery Address Modification
The delivery address cannot be changed once the EV charger has been shipped.
8. Package Refusal by Customer
A €100 / $100 shipping fee will be charged, or customers must pay €100 / $100 extra for resending.
9. Refund Due to Quality Issues
Within 30 Days: Free return or exchange for defective products.
After 30 Days: Returns are not accepted. Customers may request repair assistance with VDLPOWER guidance.
Requirement: Customers must provide a video or photo showing the issue before repair can be arranged.
10. Refund for Non-Quality-Related Reasons
Eligible only within 30 days if:
The item is unused, unworn, unopened.
The EV charger must be free of wear, dirt, dust, fragrance, or other signs of use.
The original packaging and all included items
A €30/ $30 restocking and shipping fee per EV charger will be deducted from the refund.
Note: VDLPOWER does not cover the cost of replacement packaging.
11. Quality Issues Reimbursement
If you believe your item is defective and was purchased within two year from an VDLPOWER .COM:
Contact us at support@vdlpower.com
with photos or videos clearly showing the defect. Our support team will assist with technical guidance.
12.Refund Processing Time
When are refunds processed?
We initiate the refund process within seven (7) business days after receiving your returned item and confirming that it is in the correct condition.
How long does it take to receive the refund?
Refunds are issued to the original payment method used at checkout. In most cases, refunds will appear on your credit card statement within 7–10 business days after processing.
Please note: Actual posting times depend on your card-issuing bank’s internal processing procedures. We do not have control over the speed of this process.
What if I have not received my refund after 10 business days?
First, check your most recent credit card statement to confirm whether the refund has been posted.
If you do not see the refund, please contact your card-issuing bank directly to inquire about the status. In many cases, any delay is due to the bank’s processing timeline.
If your bank confirms that no refund has been received, please contact us at support@vdlpower.com.Include your order number and relevant personal information so that we can assist you promptly.